SHIPPING POLICY

Last updated: 23 August 2026

Free shipping on every order

No minimum, no thresholds. Shipping is included in the price you see at checkout.

How long it takes

Most orders arrive within 5 to 10 days.

Orders are processed within 1 to 2 business days. You'll get a confirmation email when you order, and a second email with tracking once your parcel is on its way.

Delivery times are estimates. Weather, customs and carrier delays are outside our control, and orders placed on weekends or public holidays are processed the next business day.

Where we ship

We ship worldwide. Some remote destinations may take longer than the usual window.

Tracking your order

Your tracking link arrives by email once the parcel ships. It can take 24 to 48 hours before tracking updates start appearing, which is normal and doesn't mean anything is wrong.

If you haven't received a tracking email within 3 business days of ordering, check your spam folder, then email us.

If your order hasn't arrived

If it's been more than 20 days since you ordered and nothing has arrived, email contact@kiyoracare.com with your order number. We'll either resend it or refund you in full.

Wrong address

We ship to the address you enter at checkout, so please check it before confirming. If you spot a mistake, email us within 12 hours and we'll correct it before the parcel leaves.

If a parcel is returned to us because the address was wrong or nobody was there to receive it, we'll resend it once you confirm the correct address. Return-to-sender parcels can take several weeks to come back to us.

Damaged or missing items

If your order arrives damaged, or something is missing, email us a photo within 14 days of delivery and we'll replace it or refund you.

Customs and import duties

Orders outside the United States may attract customs duties or import taxes on arrival. These are set by your country and are your responsibility. We can't predict or refund them.

Changing or cancelling an order

Email us within 12 hours of ordering and we'll change or cancel it before it ships. After that we can't intercept it, but your 60-day guarantee still applies once it arrives.

Contact

contact@kiyoracare.com Verro Group LLC, 33 N Gould Street, Sheridan, WY 82801, USA